Careers
Ticket Booth Customer Service Representative
As a Ticket Booth Customer Service Representative, you are the first impression of our company. You set the tone for the entire guest experience.
You are not simply selling tickets — you are helping guests choose an adventure that could become a lifelong memory.
Google Reviews
4.8
4,300+ verified reviews
San Diego's Original
15+ Years
of whale watching expertise
Our Promise
Sightings Guarantee
or come back free
Year-Round Tours
Daily Departures
from Mission Bay
Qualifications
- High school diploma or equivalent.
- Proven customer service experience.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Detail-oriented with strong organizational skills.
- Comfortable working in a fast-paced setting.
- Cash handling experience preferred.
- Basic computer skills and willingness to learn reservation software.
- Flexible availability including evenings, weekends, and holidays.
- Ability to adapt to updated procedures and policies as needed.
Essential Responsibilities
Sell the Experience:
- Welcome walk-up and phone guests with warmth and enthusiasm.
- Guide guests in choosing the best trip for their interests and schedule.
- Clearly communicate trip details, expectations, and pricing.
- Help guests feel excited and confident about their upcoming adventure.
Deliver Exceptional Service:
- Respond to inquiries via phone, email, and social media with professionalism and positivity.
- Handle changes, reschedules, and special requests calmly and efficiently.
- Turn problems into solutions and stressful moments into smooth experiences.
- Ensure every guest interaction reflects our mission and values.
Be an Ocean Ambassador:
- Share your enthusiasm for whales, marine life, and conservation.
- Help guests understand what makes our trips special.
- Represent our commitment to education, safety, and unforgettable experiences.
Operational Excellence:
- Accurately process ticket sales and handle cash/POS transactions.
- Maintain a clean, organized, and professional ticket booth.
- Stay up-to-date on trip schedules, policies, and procedures.
- Collaborate with dock crew and office staff to ensure seamless operations.
Who Thrives in This Role
You may be a great fit if you:
- Feel a genuine love and respect for the ocean.
- Get excited helping people plan meaningful experiences.
- Are confident speaking with guests from around the world.
- Stay calm and solution-focused when things get busy.
- Enjoy working in a fast-paced, high-energy environment.
- Take pride in details and accuracy.
- Believe that customer service is about connection, not just transactions.
- Want to be part of a team that values education, conservation, and fun.
We are building a team of ambassadors
What to Expect
Pay Rate: $18–$22/hour (based on experience)
Position Type: Part-Time / Seasonal Flexible scheduling including evenings, weekends, and holidays.